As a lone female traveler, I go out of my way to make sure I stay in safe, comfortable places. And I typically don't do bad reviews. So I feel the need to write this review as a warning. This place needs help.
After driving 6 hours across the state, and pre-checking in, I arrive at the hotel at 7:45 pm, only to find a sign on the door saying the elevator was broken. (IT HAD BEEN BROKEN FOR A WEEK.) Arriving at the front desk, I was given the option of a "free" cancellation, but if I were to stay, the only rooms available were on the 3 & 4 th floor (the first two floors were gutted, being rennovated. So--really?? What chose did I have that time of night, and why didn't they call/email me and let me know that morning. I was stuck there, and thankfully the front desk man lugged my suitcase up 3 flights of stairs. When I got to my room, there was: NO front desk phone; NO hangers; NO drinkware in the bathroom; NO working ice machines; and the safety latch to my door was broken off. Even the top of the toilet did not match--it was as if they just put another one on there. When I went to go for food, the side doors (typically by pass key only) were propped open. I closed them 3 times, told the front desk, but they kept getting propped open. (this hotel is backed up against a wooded area, known for homeless camps.) In the morning there was no one to help me with my luggage, so I struggled down the stairs. I would not say that the front desk staff in the morning was helpful.
