The hotel was nice enough, the room was clean with lots of space for a family with kids and the second tv is great when you are traveling with little ones. The front desk agent who did our check in was very friendly and helpful. I didn’t get his name, but later he suggested places to visit with the kids. The same day of our arrival the elevator broke down, so for the remaining 4 days of our trip, we had to use the stairs. This wasn’t a huge inconvenience for us but I see how I would affect people with limited mobility as well as when you are coming with luggage or lots of bags. To go to buy groceries or restaurants you have to drive a couple of miles. The Ringling Bros Museums are less than 5 min away which is great because the place is awesome. The included breakfast had a few options.