4/10 – Redelijk
6 jul 2025
Hard Pass--not as advertised.
This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!
Amy
Amy, gezinsreis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com
