I don't like to complain, but our stay at this hotel needs to be brought to someone's attention. We booked two rooms for my wife and me and 7 grandchildren. The pullout bed in the first room was deeply stained and literally springs were poking out of the mattress. The desk attendant moved my wife and five of the children to another room. The room I and the other children and pet were given a pet friendly room. The room wreaked of cannabis smell so bad I was concerned from a health point of view. The desk attendant acknowledged the smell in the hall as well. She offered us a room on a higher floor, exchanged the key cards and sent us to a room, but when we entered the room it had not been cleaned. Soiled bed sheets, soiled wash clothes and trash in the room. Again I brought to the attention of the desk attendant, and was then moved to a third room. We checked in around 6, but with all these circumstances we didn't get to settled until nearly 10 pm.
Also we in part chose this hotel because we wanted a pool. When we arrived we were told it was closed. I understand things may have to be closed for a repair but apparently
we since learned it hasn't been repaired for about a year. I've never had an experience like this at any hotel, even other Choice hotels. And again it's not my nature to complain, but this was really a great frustration. Regards, Doug Beck
Accessible location, surrounded by fast food establishments and Wal-Mart. They ran out of extra bedding for the pull out sofa. The peep hold is double sided and the room door does not toich the floor and there was a 1-2 inch gap. We blocked it woth a towel for temperature control.
Limited breakfast selection. Grateful for aa roof overhead. Staff were kind but would try to stay with another establishment.
The place was overall OK. Needs to be updated. Room smell way too much like cleaning chemicals⊠Specifically Fabulosa. The room was small. But overall fairlygood experience.
The condition of the room was unsatisfactory, necessitating extensive cleaning of all surfaces. The walls exhibited coffee stains, the carpet was soiled, and the knobs and switches were contaminated. I have not previously encountered a room requiring such thorough preparation before occupancy. While I intend to utilize my loyalty points, I will not be selecting Choice Hotels for future accommodations. That by choice.
Arrived and was informed pool not open this season. Was not offered someone to bring towels or sheets and blankets. Breakfast terrible. Roomâs lights did not work in some areas. The tv remote did not work! Disappointed children!
Everything was great, excellent breakfast! Only issue that I was unaware off before checking in was that the pool and hot tub were not usable at the time of my stay.
While it was ok for a single night stay, I wouldn't recommend it for longer than that. Common areas and rooms need updating immediately. Carpeting is old and worn, and the room amenities are spartan and also outdated.
Carpet ripped in 2 places. Bathroom had hair still in shower and house keeping didnât look to be a priority Pool out of order for upgrades. But no work being done. Use to stay here every time. This will be the last.
The place was terrible. there was poop on the walls on the toilets. I complained about it. The one girl showed me five different rooms that were filthy. She finally told me either. I take the last one or I could leave. We took it only because it was late at night and we were tired.