The staff were wonderful. Unfortunately, the condition of the room and state of breakfast reduced my rating significantly. I typically bring our breakfast, but use the hotel toaster and grab some fruit and milk. The only fruit on offer was red apples, and no milk available. I also noticed the lack of protein other than scrambled eggs. The room was well-appropriated, but things like the shower switch and the air conditioner didn’t work. The couple who did housekeeping assisted in getting the shower switch down so my daughter could have a bath, but I couldn’t raise it later to have a shower. The air conditioner was the loudest rattler I’ve ever experienced, and that’s saying something. It also had a hard time cooling off the room. There was a thermostat on the wall, but it didn’t work. I was glad we were there when it was cool outside, since a summer night would’ve been miserable. Additionally, there is no way to freeze an ice pack for the trip home; not in the mini-fridge, and not in the hotel kitchen refrigerator.