It was ok. The hotel is a bit aged. The bathtub had some bad caulk etc. Itâs just a dated hotel. Not sure how long they will stay a HIE if they donât remodel.
Breakfast first day was not great. Other days it was fine. I stayed for 5 days.
There was a roof leak on the 2nd floor with a bucket underneath. You could see mold on the Sheetrock above the ceiling. Not ideal.
But. Iâm pretty easily pleased. My work location was walking distance away so thatâs why I picked it. Also. Generally HIE are quite âniceâ this was was certainly in the low end of the HIE spectrum.
we have been coming here for years. never ever bad. this time extremely nonexistent room cleaning. no trash dumping, forget clean towels. we know how to make our own bed. There from Thursday till Monday.
Joy at the front desk was a hero. We were having trouble checking in and getting our key to work and she was so helpful and patient. She's the reason that I will definitely book again. The hotel location is so convenient and shares a plaza with Target and IHOP which is helpful for grabbing a quick bite and anything we forgot to pack!
During the stay the fire alarm, we rushed out but one of the employee came out and told us we could stay in room as its safer in the room as the doors are fire proof, this was rediculous.... he needs to be educated or he should not be speaking. Next the breakfast didnt start till late 8.30m, they had 4 oragends and 2 apples few
This was our second time to stay in the Rochester area while driving through to Boston and we enjoyed everything about our stay at this hotel. Clean, convenient, and comfortable!
The elevator was small, and the luggage cart was hard to maneuver in the small elevator and elevator area.
The ONLY Ice machine was out of order.
The area gave me vibes that it may not be safe. We did not have a problem but just had a cautious feeling.
Only issue we had was the breakfast was only offered starting at 7am and since we were in town for a dance competition we left hotel each morning before breakfast time at 7am