The room I had booked at the time sounded like a nice. When I went to the front desk I was told my room ac went out and it wasnât available. They did accommodate me to 2 rooms but they were far from what the pictures showed as the light fixtures were missing the bed sheets were stained and pillow cases were dirty. Along with roaches inside the tub and carpet and coaches were also stained
3 nights stay at the hotel. 2 nights no A/C in Memphis. Area hotels were booked due to basketball tournament. Finally switced rooms the night before we left. Maintenance tried to service the unit to no avail. Breakfast crew were very nice and the food was good. Denise kept our spirits up and was extremely pleasant our entire visit. We were given a refund for 1 day but I feel it should have been for 2.
Disaster from the time we arrived. First room had a dirty, broken toilet. The second room had a broken refrigerator. Third room, they gave me dirty flat sheets for the sofa bed.
We have stayed here before 3 or 4 times this time, we've decided that we will not return to this property. The room above us had something crazy going on. My husband had to get up at four a m to go knock on their door. Leather chairs in the kitchen had been peeling and sheds all over the place.
The Front desk accommodated us on our early arrival. Staff were friendly and recommended us where to eat. There was no hand cream in the room. We were told they ran out. No gel or bath soap. We had to buy soap and hand cream. Limited choices for breakfast but eggs, waffles and potatoes were tasty. There was a kitchenette+. Pillows were too soft for me. Overall a good stay and area had many restaurant choices
Really enjoyed my stay here. The staff had EXCELLENT customer service; from housekeeping, to the kitchen staff and the front desk receptionists. Didnât too much care for the smell in the elevator, due to some guests having pets, but I will definitely book again
It was a one night stay at the last minute. The price was ok. The Hotel was clean. The bed was soft. I love the space. The staff was nice. The furniture is in bad condition and is in needs of updated bad. The sofa and chairs were awfully stained. You would not want to set on them. The chairs at the table, the leather, was all peel off. Make sure you park close to the side where your room is at. Very long walk if you donât.
Our room wasnât available.
They gave us 2 rooms far away from each other. We had to split up & didnât really feel safe.
The elevator didnât work so we had to carry all our luggage up the stairs.
The bed sheets were dirty.