Not worth the money we spent. Didnât feel like we were staying at a nice hotel. Our room stayed very hot during the day, Iâm thankful I brought a fan with me. The shower had a clog in it, so the water filled up and drained really slow. It was also very hard to turn on the shower. The shower faucet felt very cheap and broken. I also almost fell in the shower because a roach crawled by my foot and scared me. I finally called the front desk after the roach, and they gave us free breakfast vouchers. Also ton of homeless around the hotel, so beware if you are walking around by your self.
Staff was really rude, the woman behind the counter was great but we were treated poorly by a staff member in the elevator and another employee at the bar inside.
The hotel was conveniently located. The room was comfortable the parking was VERY expensive even if they claim to be least expensive. Had billing problems without help, was accidentally hung up on 3 times after a significant wait time!!
My daughter and I were there for a soccer match and we had an amazing time at your hotel. EVERYTHING WAS EXCELLENT!! Especially the pool and our room attendant was amazing!! I so wish I could remember her name!?
The Hilton Austin Downtown was in a great locationâsuper convenient for exploring the city and walking to nearby restaurants and attractions. The staff were friendly and welcoming, which I really appreciated. However, the bed wasnât very comfortable, and I expected a bit more in terms of cleanliness. It wasnât terrible, just not quite up to the standard I was hoping for. Overall, an okay stay, but thereâs room for improvement.