The relationship with the desk agent wasn't good. She didnt give us any advices, answer us quickly as possible to avoid any conversation ... but except that thing the hotel was confortable and clean.
Cleanliness wasn't what it should have been. Don't look at the mattresses! Very small, but expected for the city. Fairly conveniently located. No mini fridge or microwave.
This hotel used to be a Sheraton and weâd stayed before and thought it was good value for the money. This trip we were fairly disappointed. The hotel is in desperate need of renovations, and our room was supposed to have a refrigerator and did not. I called the front desk and they said they would send one up. 3 hours later no one had come so my husband went to the desk. They had no record of a request! We did finally get the refrigerator though. Just overall meh and probably wonât stay again.
Bennie and the rest of the staff are excellent! The front desk was very hospitable and accommodating to all our requests. I was very pleased. I would highly recommend this hotel.