Disappointing and Unhygienic – Avoid This Hotel
This was my second stay at Four Points by Sheraton Shenzhen, chosen for its location. Unfortunately, both experiences were unacceptable.
The room I was given had visible mold on the walls, AC vents, and even the headboard. The bathroom was filthy and moldy, and the smell made the room unbearable. I was shown several alternative rooms—all were equally bad, with mold, smoke smells, and even a bed bug spotted on a pillow in one of them.
I was eventually placed in a different building, but the room was still far below expectations: no sound insulation, wet and slippery bathroom with no partition, and a strong chemical odor in the hallways. Even basic amenities like a refrigerator were missing.
The photos on Hotel.com are completely misleading. This property is not hotel quality—it’s more like a run-down motel. I'm extremely disappointed and concerned for the health risks this place poses.
Do not recommend this hotel to anyone. Avoid if you value your health and comfort.