Weâve stayed here about 6 times. It is our go-to for stay-cation. But this time was terrible. Check-in is at 3. We showed up at 3:15 and room wasnât ready. He took our number and said heâd call when it was. We took our tired crying kids somewhere to try and kill time. Waited an hour and hadnât heard anything. I called them myself and they said âoh ya! Your room is ready!â They never called like they said they would. The tv in our childrenâs room wasnât working. Called the front desk and they said it must not be programmed and thereâs nothing they can do about it but that theyâll look into it and call us back. But of course they never called. Unprofessional and rude.
Hotel was very clean. Room was very clean. The only issue I had was that my TV didnât work. So it was very hard keeping my two children entertained once we had to be back in the room.
Loud above our room at night and morning. Many young kids in jumping into the hot tub when we were sitting in it. Manager came in and didnât say anything. Very few gluten free options at breakfast-not even cheerios. Ran out of fresh fruit said were waiting for more to be delivered. Disappointing!