This was a nice hotel in a very good location to shopping, restaurants, and access to I 81, south and northbound lanes. The queen size beds, I felt were comfortable with two choices of pillows. The only thing though that stood out to me was that the beds were on platforms, thus taller than an average size bed to get into. Granted there was a plastic stool, but did not use it. Also, there was no maid service (unless you were checking out and they clean your room for the next guest(s)) and according to the sign on the registration desk, if you wanted extra towels, you would have to ask for them/pick them up at the registration desk. I felt like Best Western was still using this outdated Covid precaution.