2/10 – Matig
23 november 2024
Terrible
Where to start? Because the property does not have an actual front desk, we were supposed to receive an email with a code for the door. We did not. After spending 20 minutes on hold I finally talked to someone and after another 15 minutes finally got the code and then had to send a picture of my driver’s license and a selfie. Then, there is no on-site parking and there were no parking spaces available on the street. So we had to pay to park in a lot a block away. Thankfully the torrential downpour we drove through had stopped by then. The bed was very hard and low - on a platform about 6 inches off the ground. And good luck to the person that has to sleep by the wall. There is no floor space on that side so it makes it very difficult to get up in the middle of the night. And there is not an outlet on the other side. Fortunately we always carry an extension cord which we had to use in order to plug in my phone. I did contact Kasa and let them know of my frustration and only got a “non-apology” with excuses. Needless to say, we will never stay at another Kasa property.
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