Our second time visiting the property, When we arrived our butler Yulian (A ) was waiting on us, quick stop to sign our paperwork and we were taken to our room. Everything was in the room we asked for and decorated for my wife's birthday beautifully, He would check on us a couple times everyday and anything we needed he made sure we had it. Our Favorite Bar Team, July and Catherine (Both Also A ) at the Swim up bar Club side were also amazing with their personal touches. Everyone we encountered during the stay, from restaurants, cleaning staff and ground crews are very friendly and will serve you with smile. Food was Good, Couple meals were very salt forward, But there were always a lot of options to try at each restaurant. Evening Shows are entertaining and nice to attend. Only Downsides I can comment on, we had no hot water one night, but the next morning it was fixed, and the hallways carry a lot of noise especially with loud guests, A towel under the door works great to help.