The site us having renovations done, but that was not an issue. The service from the shuttle bus which is dirty, to check in which is tardy, to the standard of the room booked, the place is a mess. The walkway to my original room had overflowing rubbish bin and laundry bins on the walkway, the room was truly awful; door with chipped paint and dirty, carpet dirty, walls with marks on them. I complained and was given an upgrade, but from arrival to the other room took 1.5 hours. Next morning, couldn't even get a coffee as there are not enough staff; I was the only person who had to leave without breakfast.- Mercure - never again.