With the location being on the main road you need to be ready to deal with the noise from the traffic.
Also the window in the bedroom doesnât have a lace so we had to keep the blinds down the entire time.
The overall service and amenities were good .
This was my first time there and very disappointing. It was a 6-night stay. The day I checked-in the room was not ready; bed linen and bath towels were missing. I left the property for 4 hours and when I got back things were not sorted. On the 4th day the room was not cleaned by 5.30 pm which made me wait for 1 hour before I could enter the room again; I had left the used towels on the floor to be replaced, and the cleaner hanged it up again. On the 5th day I left the used towels on the floor again and the cleaner ignored them there. On the 6th day the room was not cleaned at all even though I was out from 1pm to 9pm. I kept reporting all concerns and staff kept apologizing but no different approach was taken. Very bad customer service not matching the property high standards and perfect location.
No working air-conditioning although should have been. Very poorly designed lighting and all the other electrical fixtures. F&B options not satisfactory
The stay was very enjoyable. The only negatives were that the unit had no dustbin in kitchen, after day one no kitchen towels and there was no top up of coffee capsules.
Great location and very nice and spacious studios with excellent amenities! Very secure as well with Face ID system at entrance
Would come back anytime
Great stay, very relaxing, much better apartment than from we stayed in previously.
Pre arrival pester for check-in time not ideal when unsure of exact itinerary and think there should be some flexibility.
No hand wash / shower gel in room at all this time so not topped up prior.
Smell of cannabis in hallway to apartment each evening.
In reception, security doors to rooms sometimes left open which isnât ideal either.
Other than this, great location for taxi pick up, clean rooms, bed fairly comfortable - good value overall.
Nice room. Good location. Walking distance to Waterfront. Quite a few good restaurant/bars close too. DHL stadium just over( under) the road. " with private balcony" not really, just a 30-40 cm "stripe" in the one we had.
Our stay was enjoyable, and the location was excellent. The apartment had a stylish and comfortable design, though the cleanliness could have been better, despite daily housekeeping. Some basic amenities were missing, such as kitchen towels for drying up, which would have been useful. We also had to request additional towels, as only one set was provided for two guests. The âcity viewâ room was somewhat disappointing, as it was overlooked by neighbouring apartments, reducing privacy. A recurring issue was the room key failing each day, requiring frequent trips to reception for reactivation. On a positive note, the staff were friendly, and we felt safe throughout our stay. The pool area was a great place to relax, and the on-site bar offered reasonably priced drinks.
It suited what we wanted and was a great location . We read reviews and noted the noise level from the two main streets that were mentioned. Indeed , it is very noisy in the front room we had even at level 6. We got used to it but if your a light sleeper maybe itâs not for you .
Front desk staff was phenomenal. My only gripe is that housekeeping would not change out pur towels and kept placing dirty towels that were purposely placed on the floor back on the bathroom rack as if they were clean.