We were really excited about the stay at this place because of previous positive reviews.... The truth is that we would have liked a little bit more service in terms of: 1. Cleaning up the room, 2. Some front office service to guide us in the area and on the facility, 3. Offerings on site. It feels like the hotel is only operated by a skeleton crew providing only minimum maintenance!
We enjoyed our stay. Staff at check in appeared friendly and helpful. All ok, but elevator would have been nice. Seemed strange so few people stayed here as the town was full. Quiet and peaceful for sure.
This is a really pretty location in the woods, located just outside Helen. We did book through Hotels.com and there is contactless entry BUT be vigilant the day of. I paid my full amount minus a small amount and the 15.00 a day fee stated ( what Hotel.com asked me to pay like 90% of the fee) but the day of I did not get a code to get in as stated. There is only staff at this location until 5 pm and they are not back until 9 am so I was aware I needed the code as we would not be there until after that time. I messaged them and was told they needed the remaining balance paid before I would get that information. I was at work in the middle of craziness so I had to call in a flurry to get that done⊠so if you are booking through here and know you will be showing up after 5pm make sure you take care of this or are on top of it. In saying that the woman I spoke to was VERY nice and took care of it and minutes and I received all my codes.
I would give this property a 7/10.
Pluses- short drive to Helen. Quiet in the woods feel, and a very pretty property. They have wine tastings by appointment, a cute gift shop and a very nice covered venue area, and a back patio with little hanging lights thatâs very pretty at night. Ample parking, very clean, the family room if you were with multiple families is a nice touch. They have keurigs with nice mugs in the rooms with good coffee and nice size TVs, and our room had a jacuzzi tub ( we didnât use it so no reviews on that). A nice veranda
Beautiful lodge with views of the mountains. Quiet and secluded. Bathroom in our room could use updating. Shower took rather long to heat up and the Direct tv in our room didn't work, but we were able to stream via the wifi.
We stayed here for a night this weekend. I specifically sought out a cabin instead of a hotel because my husband loves nature. The cabin was easy to find, cute, and private. There was a private porch with chairs, bathroom, kitchenette, living room area, and a bedroom in the cabin we stayed in. You also get your own parking space for one car and wifi, which was so great because we had NO cell reception. We only had two issues - along the driveway where we parked were a ton of pistachio shells on the ground. It was obviously left there from a previous guest but it was gross and all over the ground as soon as I got out of the car. Another issue was that we were sound asleep after an event and at 5:30 AM the fire alarm started blaring!!! We woke up with so much adrenaline and were panicked looking for smoke or fire - no appliances were on (or used), the ceiling fan was going, there was no reason for it to be blaring. After a few minutes, we started looking for the emergency after hours number and the smoke alarm stopped. I couldn't sleep after that. We told the staff over the phone when we checked out and all they said was that they would tell maintenance. There was no other efforts to make the situation right, which was disappointing. We won't be staying at this location again, which is too bad because we would have if we received more compassion from the staff after sharing our experience.
Comfortable room. Was in town for an event and traveling solo. My room was a lovely retreat after my busy day. The only issue that I had was that there isnt an elevator, or a dolly for bags. I have some mobility issues, and it made it hard to get set up and settled in. All else aside, it was a nice place, and I'd stay again.
The front counter service was nice. The room and bed were comfortable and clean. Headboard could have been dusted but other than that it was really nice. Bathroom was clean but water took a long time to heat up. Toilets were outdated so it used too much water.
The breakfast was inadequate. Only one container of oatmeal and some yogurt were there and that was not replenished from the night before. The coffee was good but my spouse doesn't drink it and there was no tea or juice. This was listed as a bed and breakfast so it was rather disappointing in that aspect for the price. I slept well because of the bed and quiet, so that is the reason for the higher rating.
I forgot to take photos of the room but it was comfortable.