2/10
I pre-paid rooms and upon my crews arrival at 6:30 pm they were told by the front desk that the hotel was overbooked and my crew's 3 rooms were not available. No email, no call, nothing but "hey your rooms aren't available because we are overbooked" . I contacted the front desk and was asked why I so upset, really dude where would your attitude be if you were in my shoes. Abilene is supper tight on rooms right now due to a very large construction site north of town. There was nothing else available in town, had to drive 52 miles to book another room in Eastland. Contacted the front desk the next morning to speak with the manager, which was not available out on personal business. The front desk pulled the reservation and said 5 rooms were available but the cleaning crew had to leave early. I inquired why I was not notified, with no answer. A simple call could have avoided this and i would not have had to scramble for other accommodations at 7 pm at night. Night desk help was rude, i will not book this hotel again, dont care if i have to sleep in my car. Terrible customer service ...... :-(
Delvin
Zakenreis van 1 nacht
