The girl at the desk both mornings of my stay was not in the least but helpful. Even at 2:45, she put off helping me check in. When I came back in at 3:00, she was gone and another woman helped me. The next morning, I was originally going to change rooms and she led me to believe I would have to check out at 11 & not get into the other room until 3pm. When I pressed her to see if housekeeping could clean a room sooner or just arrange it to let us stay in the original room, she hesitated. Then she said we could stay where we were, but did not re-program our key cards so that later when we returned to the room, we had to go back to the desk and the same woman from the afternoon before was there and was very helpful and apologetic about the problem.