2/10 – Matig
8 jul 2025
Terrible Experience – Avoid if You're Traveling wi
We booked a room for our family of four, including two children, expecting a comfortable stay in a unit with a king bed and a sofa bed. Unfortunately, the experience was far from acceptable.
When we arrived, the room was not prepared at all. The sofa bed was not made up, and there was no bedding provided for our kids. Even worse, the room was clearly not cleaned properly — the toilet was dirty, and the bed sheets had visible blood stains. Absolutely unacceptable.
The safe in the room was broken due to dead batteries, and despite notifying the staff, it was never fixed.
The most frustrating part was MGM's complete lack of responsibility. We were shocked to learn that MGM does not manage or maintain the unit we were given. The unit apparently belongs to a private owner, who was unreachable, and no housekeeping support was available. MGM refused to take any responsibility and did not even provide basic bedding for our children.
For a property carrying the MGM name, this level of service and accountability is appalling. We would never stay here again and strongly advise others — especially families — to stay away.
Thomas
Thomas, gezinsreis van 2 nachten
Geverifieerde gastenbeoordeling van Hotels.com
