6/10 Bien
15 juil. 2025
Beautiful Setting, But Service Falls Short for the
Our recent stay at the Omni resort was mixed â with a few highlights but also several disappointments that made the experience fall short of expectations for a $500+/night property. The rooms felt a bit dated and in need of an update, but our bigger issue was the inconsistent service throughout the stay.
The valet process was chaotic, with no clear system in place. After a long wait and a missed retrieval, we chose to self-park but were still charged for valet one night â even after being told we wouldnât be.
We had to call guest services multiple times:
âą First, because our TV wasnât working
âą Then, to request basic items like toilet paper
âą On another day, to ask for missing toiletries like shampoo and body wash
These are details that should be automatic at a resort of this caliber.
On the positive side, the surrounding areas are beautiful and great for exploring by golf cart, and we enjoyed activities like fishing and walking along the beach. As for the on-property dining, it was just okay. Falconâs Nest stood out as the best option, while the Steak Out menu felt overrated and didnât live up to its premium price point.
Unfortunately, the trip ended with yet another call to guest services â this time because our in-room safe wouldnât open. Thankfully, the staff member who came to assist was excellent â friendly, helpful, and even engaged one of my sons as his âhelper,â which was a lovely gesture.
Reinel
Reinel, séjour en famille de 4 nuits
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