Receptionist was friendly, welcoming and efficient. Room was tiny, tired, tatty and very basic. You open the door and are faced immediately with a wall and small gap to negotiate around through with your case to where the beds are. Towels were clean but clearly very old and tatty. All in one shower gel/ shampoo container was dirty. Got 2 slivers of soap and that was it . Having a shower means a large part of the floor is soaked so be careful not to slip. TV was broken but I fixed that as part of my services to the hotel owner. Air con was noisy but effective, with 1 window relatively high up that to let in light could either be fully opened or closed, no half way position. No pictures or anything to brighten up a very bland room. All of the walls were badly marked and desperately needed painting. Location is very central which was ideal and the sole reason for booking. Skipped breakfast as the area (reception & breakfast seating is all in the one area) was full to the brim and looked chaotic & stressful. I would never have rated this as a 4 star hotel. I've seen other sites rate it at 3 which felt generous. Receptionist lady is brilliant. No real noise issues at night. It is 10m down what is effectively a back ally which as a lone female traveller could feel intimidating when the restaurant staff have cigarette breaks at the back are staring at you.