The staff is awesome! The facilities are very cool and create a great experience. We had a balcony off our suite, but the broken plank left us a little uneasy about being out on it. Also, the fire place was off limits, which aim not sure if it is a seasonal thing or long-term thing. If it is long-term the space should give way to either a nice piece of art or even a TV. Also, when TVs are not part of the room features, which I agree with, I would suggest a small library or board games. Anway, very cool spot.