They charged me an extra resort fee when we arrived. I reserved a room with 1 king size bed, ended up in a room with 2 double beds. Very disappointing over all.
Service was excellent, front desk was friendly and attentive. Pool was clean, room was clean. Really the only issues we had were the internet not working and the air conditioner not working, we had to go and buy a fan to stay semi cool. Otherwise, stay was good.
Went there for a small vacation. The management was very helpful. The room didnât have a microwave and when I let them know they put one in right away.
It was ok for the purpose that it served. However it does need a lot of improvements. The bathroom light non stop flickered. The tub has a crack that felt like youâd fall through it. But the shower pressure was amazing and the room was nice and cool temp wise. And definitely a good price.
Had to book a last minute room for a late night check in before a longer stay somewhere else. It was 1am, the ac leaked all over the floor, mini fridge leaked. Beds were not comfortable, there was people outside partying when we pulled in. All we wanted was a few hours of sleep, but we didnât get any rest. Bathroom was rusty.
Floor boards were sticking up, tub looked like it hasnât been washed in ages, the door was completely opened to outside on the bottom and bugs were coming in. No wifi or cable like they said. Got a non-smoking room and it still smelt like cigarettes. The furniture and fridge were damaged with dents. Overall, the worst experience. This hotel is a complete catfish from its photos. This place needs to be shut down.
Check in was easy, fast and friendly. Our room was clean but missing the bedspread on both beds. The TV was stuck on a murder mystery channel so we just shut it off. The light in the bathroom kept flashing and my disabled child was triggered by it so we shut that off as well. I was told that maintenance would deal with all of it in the morning. The next day we get up to go to the amusement parks and found that the shower does not work. We worked around it and used cups to pour water on ourselves. I notified the office before we left to the park. When we returned that afternoon they suggested we switch rooms. I was shown 3 rooms and they were all worse than the one we were in. We finally settled on an older room but everything worked and it was our last night at the hotel. The staff is incredible and did everything they could to fix the issues but there really are too many issues.
We COULD NOT and DID NOT stay there, we were shown on the hotels. Com website nice pictures⊠between the cockroaches on the floor of the broken beds and TVs, the rundown property it was disgusting not to mention it was unsanitary and now they are refusing to give us our money back. Even though we left the premises within the hour of us getting there, we did not stay there. They tried to show us three other rooms that were worse off than the first.. after seeing the cockroaches on the floor, they rolled their eyes.
We were told by the hotel that we had to go through hotels.com the third-party companyfor our refund and hotels.comare telling us that the property is refusing to give us our money back. So thereâs nothing they can do. This is a disgrace.!! donât use hotels.com! Donât trust any pictures on their website!!
Bad place to stay , cigarette burn cover ,stain bath tub and towels , broken flush toilet key , resort fee , broken ice maxhine .broken sink ,a lot of low income living people photos on internet are fake
This place was sooooo nasty. The had roaches holes in the walls also the door to the room had a hole I stuck my whole hand through it. Do not stay here they did not give us our money back this place need to be shut downâŠ