Overall, for the price we paid and for a place to simply sleep and shower I am happy with my experience. There is limited private parking at the rear of the building (about 4 car spaces) but also street parking is available. The people are lovely and they were swift and friendly with checking me into my room. We were in a double bed room plus a single bed with an ensuite, and it was all tidy and clean upon arrival. The only downsides was that one of the windows had a crack in it and the room gets quite warm (we stayed in mid July). The room comes with a standing fan you can use though. We also got a takeout to have in the hotel room and it was helpful that we had a mini fridge in our room. It came with cutlery but we did notice downstairs there is a seating area and a kitchen space that I think residents are welcome to use. They also have an ironing board and you can ask for an iron too from the friendly staff.
It took till a lot later in the day to receive the smart lock details despite several chases through the Hotels.com system.
Upon arrival the building was noisy with people in the corridor. The room was very basic with very thin curtains.
The TV was mounted really high with dangling cables.
There is a lot of road noise and noise from other rooms carries including people in the corridors and slamming of the front door.
The water bottles and biscuits were a nice touch.
There were a lot of tatty finishes, especially in the bathroom with paint overlapping in odd places.
Would not stay again, especially at this price, way too expensive for what you get.
Checkin required calling a mobile number which was awkward from our Australian mobile sim. Thankfully I had data so could find the UK area code to use to make the call.
Due to traffic noise it was just a bit hard to hear the instructions. Once given the code for the room it was easy to manage.
I would have preferred the instructions been emailed or SMS through.
The room was upstairs and the beds were soft and comfortable which was wonderful.
There was a small fridge. ( No freezer)
The toilet hadnât been cleaned behind the seat and a dark syrupy liquid had accumulated (not cleaning product) and the shower head was very mouldy.
Being an older building noise reverberated from other guests using the property however this settled before midnight :)
It was a nice walk through the park into town, and was close to Aldi.
Good stay. About 30 min walk into York centre. We walked down the river into York which was much nicer than down the main road but takes about extra 5 mins. Room had everything we needed for a 1 night stay. Comfy bed and pillow. Plus car park is handy. Check in system was smooth.
A late change of plans meant i needed a last minute room in york on a bank holiday Sunday. This was cheap and in reasonable walking distance to rhe centre, about 20 mins brisk walk. I had low expectations however was pleasantly surprised, room small but clean with a minu fridge, complimentary tea/coffee making facilities, complimentary bottle of water and even had a hairdryer in the room. For the price paid excellent value for a single night.
The pictures that are used for single rooms at Emerald House don't do them justice. The room I had contained a mini-fridge, kettle, hairdryer, sink and enough encroutements for both cleaning and drinking and a small TV on an extendable arm, allowing for some background noise whilst chilling.
Location wise I needed something close to both the city centre and also the university and this met both needs.
There are bus stops on either side of the road quite nearby and these are great to get into town or the out of town shopping centre.
The room was quiet (although some other guests tried their best to change that on the Saturday night) and I managed to sleep well both nights I stayed.
The room was larger than shown in the pictures and even though it was road facing it nice and quiet.
Dining wise there aren't any takeways/restaraunts in the immediate vicinity, but the city centre is a short bus ride away and I took that approach and enjoyed several relaxing walks back from the city centre, back to Emerald house.
The host who met me was lovely and helpful, as was the phone support I got before arriving and during my stay.
I would stay there again for sure.
The worst property to be there
They have beds which have wheels so its very much uncomfortable to sleep
Broken beds given
Worst place to stay
Oy hand shower is there but that too does not work properly
No staffs after 6-8pm
You wnt receive help when needed
Most of the furnitures are broken
Good clean comfortable room. Check in was a bit difficult as it is done over the phone and the guy was a bit stroppy. Apart from that room was pleasant, easy access and free parking was great.
I don't care about some negative review in this place. All I need is a place to sleep with while spending my holiday in York. And this place is perfect. It has everything I need (towel, toiletries, refreshments). Very clean and tidy. Nice toilet and shower. Location, it is very near in bus stops that could take you in a few minutes to the city center. I enjoy my stay here as much as I enjoy traveling York. I just want a little suggestion to atleast have a microwave oven so we can buy ready to eat foods. Besides that.. everything is perfect.