2/10 – Matig
2 januari 2025
Horrible
I had booked a 3 nights stay and after just one night, I found it necessary to leave due to te poor quality of the accommodation. The conditions of the hotel did not matched the images ad descriptions provided in hotel.com, and I was extremely disappointed with my experience. The room was not cleaned, the bathrooms did not have lock, no pillows, no towels, no toilet paper, no heater. I had booked a room with a private toilet and it was a shared toilet. Upon our arrival the check in took more than 1hr to have the room ready. And I had to incur in unplanned costs staying somewhere else on the second night. accommodations from your website to avoid dissatisfaction with customers. I had a very unpleasant experience during this holiday trip.
Dec 28, 2024, 10:54:10 PM
No compensation was offered, they just cancelled the booking and they advised to contact hotel.com directly to obtain the refund.
![Bathroom condition](https://a.travel-assets.com/ugc/hotel-reviews/94850D360203B35A0D8D171A2B05BB7B504422911735819068860.jpg?resize=360:*)
![Bathroom](https://a.travel-assets.com/ugc/hotel-reviews/5744956B607FF97A24D09A7FE53A2E23D5C5DAAA1735819068860.jpg?resize=360:*)
![Bathroom](https://a.travel-assets.com/ugc/hotel-reviews/66AA58A031CA27424DCC0922C41F60F3979DA6D81735819068882.jpg?resize=360:*)
Juana
Juana, reis met vrienden van 3 nachten
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