Bedsheets were stained, probably washed , but not certain after looking closely. Check in was not explained in detail. We drove here as a family...and had lots of luggage. There was no explanation of where to park, load, unload and park. Security tried to contact the property manager to see about parking in the garage, and they did not answer the call. You need a fob to access doors and elevators and that was in the room, so we wasted more time dragging luggage around, then having to go back to security to give us access to ride the elevator, open building doors, etc. The location is great, the views are amazing, the check in process was terrible, and stained bedsheet was gross to think about.