We knew we would be checking in late.So I called about 6 PM and told them we may not check in until midnight. They assured me my room would be ready just to get the keys from the front desk. At check in, when we tired it turns out our double room was unavailable and they gave my wife and 2 teenage girls a single king room with a broken ac thay wouldnt shut off. They all had to sleep with extra clothes and a hoodie on. Another inconvenience was the lack of usb ports in the room. Most modern hotels have an abundance of them in the room but this one didn't have a single one and the girls do not bring charging blocks
Upon check in at 10pm after a long drive, the clerk came to desk and asked me what I needed, I was checking in she then said âlet me go pour some drinks for the people at the bar firstâ and I stood there for 5 minutes waiting as she talked to the bar patrons. That was not cool. Then everyone I came back to hotel my room key would not work so every time I would have to go to front desk. That shouldnât happen. I was intending to stay through Saturday but the key not working for a 3rd time I decided to depart Friday night at 7pm cause I was done with the apathetic front desk. But the coffee was good and 24/7, and the room was clean.
This hotel desperately needs to be renovated. Wall at bottom of shower was old and paint was worn off. Our room was not cleaned well, however, most of this is due to it badly needs renovation. Bed very uncomfortable;mattress very hard. Hotel staff was nice and friendly. Hotel definitely needs a facelift.
Our stay was fine. The breakfast was good and the guest customer service was excellent. Laundry machines worked well and didnât leave any weird smells. There was a machine out of order though. My kids enjoyed the pool and hot tub. Bathroom could have used some tidying up where the door and the tub met. Microwave worked. Fridge wouldnât get cold enough. We ended up not using it. There were cockroaches in our room that we noticed on day 2 of our stay. We didnât mention to the front office since we were leaving the next morning.
This hotel has definitely seen some better days. However, all of the staff were extremely friendly and helpful. The hallways were quiet. The breakfast was very good with plenty of options.