We traveled to this area for a wedding. We called ahead to ask about checking in an hour early, and were told they could not guarantee. This made complete sense, and ended up not being an issue. However, we arrived after the advertised check-in time only to find that our room was not ready. When my wife expressed her concern that we needed time to get ready for the wedding, the front desk clerk asked a lady named Louise for assistance. Her response to my wife was "I can't help you" and she walked off. The clerk, who was very friendly, ended up just giving us a different room, which would have been acceptable right away. The rudeness that Louise showed was unacceptable. The rest of the stay was fine. The breakfast was quite good and the room was comfortable.