The Manager was the only thing that was acceptable and appreciated, we where promised a ocean view room, the only way to see the ocean was got outside to the balcony and looking out to see the ocean, the biggest problem and the worst, COCKROACHES, the room we where given was infested with them, I’m talking around 15 or so within the hour, this was gross and disgusting, Please please be aware, the staff are rude and unprofessional, I can’t believe this place is open for business, there is no AC, the bathrooms don’t have actual doors that lock, But from being from a Island I can’t handle that but a infestation of Giant Roaches no way, the manager was professional enough to agree for a full refund, even though i still don’t have the money yet in my account I got confirmation, we checked out the same night and made reservations elsewhere, the Sands stated the roaches where normal and there is nothing they can do, I’m sorry I have never stayed somewhere where there was a infestation. Please be aware, this place does not have even deserve 1 star. I am surprised the DOH, hasn’t done anything yet about this.
