This is our favorite hotel in Japan. The staff is incredibly friendly and helpful - they bend over backwards to provide the very best customer service. The hotel is new and has so many luxurious and thoughtful amenities. Everything is incredibly clean, in excellent condition and just like the photos online. Furthermore, the hotel has a beautiful view of the river with many windows and a private patio (at least for our room) to enjoy the view.
The floorplan is excellent and very well suited for families or groups. The beds and bedding are so comfortable and the location so quiet, we were so well rested. There are many thoughtful amenities from the free juice, ice cream, and noodle station in the afternoon, to the roof deck, to the free bikes to borrow and explore Kyoto with, to the wonderful breakfast. All sorts of toiletries are available (and free) in the lobby in case you forgot your toothbrush or need an extra bathrobe or Q-tips. There are dimmable reading lights next to the bed, and a very useful kitchenette.
The hotel is well located and close to many public transportation options and convenience stores, while being in a peaceful and quiet neighborhood. One can easily walk to downtown Kyoto and other wonderful areas to explore. We only wish we had spent more time at this hotel as it excellent. We could not recommend it more and were truly impressed by the hotel and the excellent staff. Thank you for making our stay in Kyoto so memorable - we truly felt pampered!