OFFICIAL COMPLAINT
To whom it may concern:
This is the second complaint I’ve ever written. The egregious action portrayed by your the Hatt Centric Wall Street Hotel was illegal and abusive to my 18-year-old daughter has to be told!
Incident:
On September 6th at 1608 hours my 18-year-old daughter, Sophia, was checking into your Hyatt Centric Hotel Wall Street with her friend. I had paid for the room in full and even called the hotel after making the reservation to confirm they could place her name on the room. All was taken care of, and her special weekend was set. Upon the day in question , Sophia checks into the hotel and was met by Mr. Simeri, front desk clerk, who was rude from the beginning. He told my daughter that she could not check in because she was 18 years old and needed to be 21. Nowhere does it state on your website nor Hotels.com that you need to be 21 to check into your hotel. So now we have two 18-year-old girls, with no place to go in NYC, with a hotel room that’s already paid for, and a desk clerk who can care less. Frantic, Sophia calls me. I ask to speak to Mr. Simeri who refuses to take my call. I asked her to place me on speaker phone. Mr. Simeri finally agreed to call someone but refused to give me the person he spoke with name or number, he then advised me that he will not check her in. After some harsh questioning by me on speaker phone, Mr. Simeri, smacked my daughter’s hand, grabbed her phone, and hung up on me. Now I’m scared, we have a p