This place could be really good, but like other student accommodation stays, the service completely lets this place down.
Check in was good, however, from here it went downhill a bit. The corridors are clean and modern, and finished to a high standard. The room itself is good also, the mattress is okay, and, for a single traveller, the bed is a good size.
The bad side is this place is run with completely the wrong mentality. I asked for another pillow as I am a broad shouldered bloke and I sleep on my side. The two pillows they provided were IKEA budget pillows, and completely shot to pieces, lumpy and not supportive. When I asked for another one from reception, I was lied to, as the staff member said the cleaner would bring one up. This never arrived and I write this now with neck pain and aching. They also do not use pillow protectors, so you are basically sleeping on someone else's pillow, drool and dust mites included.
The staff are also not helpful. I asked for some extra toiletries as I was staying for five nights and had ran out. I was told that 'this is a hostel' and 'you are expected to manage this yourself'. Funny, because it is not listed as a hostel on hotel sites, and it certainly is more expensive than a hostel. I was amazed and embarrassed that I had to ask for toilet paper.
Cleaning of rooms does not happen, and changing linen once a week when the temperature is 40 degrees outside is also not hygienic.
Take some care, it could be a great place!
