The aircon in our room did not work resulting in a nightly temperature in our room of 25c. We notified the desk in the morning and a mechanic would fix the issue during the day. We returned in the evening and nothing had been fixed. The desk told us there could not have been a mechanic as they wete not onsite that day. We requested fans for the room and these were delivered.
I wish I had not booked/paid for breakfast. Nothing is organized in the breakfast room. Kids putting their hands in food, dirty tables, a battle to get a table and no warm vegetarian options except for beans. It sas a battle to get food, there is no routing and it's chaotic, accompanied by hectic jazz music. We left. The building is wonderful, the desk staff and bar staff are friendly, but we won't book here again.