I make a reservation on this particular location , because of the jacuzzi, pool. Checking in , front desk mentioned jacuzzi was out of service , and pool was not being clean. I told her I was on a business trip , been disappointed, but out of time to look for another location , I have to stay. Didn’t spent the nite, again I was looking forward after several hours of a stressing assignment to relax in the jacuzzi, which we know was not working. When I call earlier this morning to get some sore of discount, Esther the manager answer me incredibly rude. No need to mistreat customers with such rudest attitude .