The stay was comfortable the only thing was that we were there with our dog but were put in a top floor room. I did try to change rooms but they were the only dog friendly room available which made things slightly difficult taking dog out on bathroom breaks.
Room was ok, met expectations for the value. Priority for us was parking on-site. Bathroom modern and clean, room was very spacious. Would have been nice to have a King-size bed rather than double.
Stairs / Landing could do with some modernisation.
Self check in details sent in good time and the process was painless. Room a little compact for a deluxe room and not sure which city i was seeing from the "city view" but all i could see was the house next door.
Only booked the day before due to unforeseen visit to Whitby. When booking my selection was for a dog friendly room and was advertised as a Deluxe Double. We were allocated room 10 on the third floor, there is nothing deluxe about this room, it is tiny, have to shimmy on one side to get into the bed, couldnât swing a cat in there and the bathroom is so small bending over to dry you bang your backside on the wall or door, lights go out when you switch the low power shower on !! The blind doesnât work so the flimsy curtains let all the light in. The bed is very uncomfortable, on the up side the hotel and rooms are lovely and clean. As regular visitors to Whitby we wonât stay here again and was disappointed as only half the rooms taken so surely we could have been allocated a much better, as described and paid for deluxe room. Since leaving I have read several disappointed reviews of room 10, think this is been miss sold.
We stayed in room 8. It was much bigger than what we were expecting.
Very comfortable bed and lovely shower.
Plenty of tea/coffee/sugar supplied for our stay. Good amount of clothes hangers provided too.
Only negative thing was the sofa in the room. It's most definitely seen better days. It was covered with throw overs, which was fine, but after sitting on it , we realised we were covered in small black bits. The throw over had slipped down and revealed the leather peeling off all over. Hence what all the bits were.
Other than that, we had the perfect stay.
Elford is in a good location, with ample parking spaces. Literally a 10 minute walk to the harbour.
When booking I selected a âDeluxeâ double room, City View. When I arrived I was allocated room 10 and the housekeeper said â10 is small and you have a dogâ but did not offer us a different room. The room we stayed in was small and had a small double bed in it. The listing for a deluxe double room states that there is a queen bed and that the room is 151 sq feet. The room we stayed in was no more than 4 steps from the door to the bed and there is a foot of room from the bottom of the bed to the dressing table. The city view we got was the view of the neighbouring property. Therefore, I would say this property is not as listed as even the images are misleading with the option I booked having a sofa in the middle of the room which would not have fit in the room I was in.
On the plus side parking is very convenient and the room was clean
Having paid and been receipted forca twin room with city view was disappointed to find wevhad been allocated small basement room. Im sure the intermittent macerator annoyed others as much as it did us. Very clean and tidy otherwise.
Canât fault it at all. Received a text on the morning with check in instructions. Great location, lovely room very clean & tidy. Will definitely stay again