The room was terrible! Mould everywhere and a filthy carpet - it looked like it had been flooded previously.
The receptionist however was lovely and one of the best examples of good customer service we have ever come across. She couldn't do anything about the room as it was fully booked but was very apologetic and gave us some meal vouchers towards dinner and breakfast. The cleaner was also very nice and gave us some extra towels and bedding.
A basic but very clean and comfortable hotel. The lady on reception obviously loves her job, she was so friendly and helpful. McDonald's is next door for food. Will definitely stay here again. Oh and a message to management, give that receptionist a pay rise!
Staff were brilliant, needed an extra fan and pillows which they happily got.
Room is basic but clean and has everything you need, for the price its great. You cannot hear the m6 with the windows shut.
Reception was like booking into a prison. Arrived at midnight, and the receptionist sat behind a grille so everything had to be at arms length. The room was grubby, carpet could do with a damn good clean. Shower a waste of time, you needed to get right up to the wall to get wet. At least the bed was comfy for the 6 hours we slept in it. Fortunately this was a one-off stop, never to be repeated.