This was a game of two halves. Front of property beautiful, accidentally drove to back car park, very shabby. Reception guy early evening was wonderful, really smiley and helpful, loved the hotel decor and got excited for our stay. Lovely bar and snug. Accessing room 19 through dining room was a little odd and the room was opposite the kitchen back door. Went for a swim, pool needs updating, again very shabby and had a hose stuck through the wall spouting freezing cold water into pool during the hour we were there. Our evening dining experience was horrendous, ordered scallops, pricey at £14.40 but I couldnt wait to enjoy delicious seared scallops, out they came, three tiny scallops the size of a 10p piece, so overcooked I struggled to chew them, partner sent hers back, my son had a burger that had either been recooked or reheated, the meat so dry he was taking s sip of water after every mouthful. The waiting staff not overly bothered about customer service, walked quickly back to the refuge of the kitchen, not offered anything else to drink after first one, left waiting for dessert menu for kids, had to ask in the end, adults had no pudding because food had been somewhere between awful and ok. Owners need to ask friends or mystery shoppers to experience what is being offered here. Could have forgiven tatty areas and rebooked to come back but the dining experience sealed the deal, wont return.
