2/10 – Matig
26 mei 2025
Gross and terrible customer service
This place was an absolute joke, TERRIBLE customer service besides ONE employee, Alvi. Employees speak next to zero English, the lobby bar area was disgusting and stunk like they’ve never changed their mops or mop water. The golf cart rental for $50/day was a rip off too, we literally broke down on 3 different golf carts and had to find our own way back to the resort each time. The Pool was clean and nice, but the bar drinks were very lack luster and you just drank whatever they gave you because they didn’t understand English when you ordered. The cups and straws were all paper and don’t hold up in the sun/heat/water. For being an all-inclusive place, it’s an absolute joke and rip off, and I am not one to complain. Our one room villa was good though, and nice layout. I definitely do NOT recommend this place one bit…. Thankfully there was Marina restaurants down the street for us to walk to and eat and drink at, that were high end and clean.
I’d say this was our worst ever hotel experience and we are platinum members and we travel about 75-100 days a year.
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