8/10 – Zeer goed
25 januari 2019
No contact
The hostel itself was as expected, small but completely as advertised. My concern is their lack of customer service. I was requested to pay upon arrival, which I did assuming their records may be more correct than my memory, however after checking my hotels.com account, I realised my memory was not deceiving me and I had already paid- being no big deal and an easy mistake I spoke to the reception and was told the manager would contact me the following day (after I had checked out). I was not contacted, have not received a refund and have now emailed twice and I haven't even received the decency of an email back. Very unprofessional, and quite frankly rude- if I wanted to pay double the price I wouldn't have gone to a Hostel.
Gemma
Gemma, reis van 1 nacht
Geverifieerde gastenbeoordeling van Hotels.com
