No heating in room, the heater doesn't work, waited 2 hours and asked to change room, the receptionist said you need to set the thermostat like this and wait 2 hours and should be good to go, if not then she would change the room. Total 4 hours in a freezing cold room, feel like I was being played having to wait 4 hours, no heater take this long as I said to her. Back to the reception and request to change room, got to new room and it was the same, all night with no heating in a freezing cold room. When requested a backup portable heater, reception said the company couldn't bother to pay electricians to do the testing and bin it all.
I think this is an on going problem with this Ibis hotel as last year they have the same issue, but at least they had a portable heater to help keep the guest warm. Also previous staff would quickly change room if the heater didn't work and not making it up that heater takes hours to heat up, the staff know this is a problem with majority of the room. Ibis, get your act together and fix the heater!