When we arrived the computer system was down and we weren't given a room key and someone had to let us in. There was damage to various parts of the room. The refrigerator handle was broken off, the bathroom mirror was cracked, the dishwasher didn't open, and a light fixture was broken. I called ahead of time and asked if the room included an oven and was told that it did, but it only included a stove top. Altogether the room was very clean, the staff friendly, and the included breakfast was very good.