extremely bad experience with the front desk and manager. We arrived at hotel 1 day before our booking having wrongly booked by hotels.com just 1 hour before arrival ( my mistake). The front desk did not try to find any solutions (there are many) to avoid us to pay the room twice (free rooms were available). They tried to cheat and did not wanted to the request for "cancelation without charge " by hotels.com. Finally hotels.com cancel the booking over the phone in calling me back (top service from hotels.com).
While trying to solve our issue, a french familly with small child arrived earlier in warm clothes and were not even proposed any changing room option while waiting for the room to be ready (3 hours later). I m sure there was free rooms already available.
This hotel should be avoided and in fact be withdrawn of any hotel booking system. Stay away!!! Just looking at your money! Disrespectul and demonstrate a bad taste about Thailand hospitality between no competency and fraud!
I do not understand their current rate/note!
Price performance is ok
Service and personal are very friendly
The electric equipment makes loud noise in the night and the bathroom unfortunately had not a little mold.
Great stay for the price it was. Property is a bit dated, as can be seen in the bathroom and room for example. However, it was quite clean.
Bed is quite stiff in case that bothers you. Also there are no elevators. I stayed on second floor so it was easy enough to get my bag up and down.
Staff are quick and friendly. Location is pretty convenient - close to the rowdiness but not too close so it's quieter. There's food and convenience stores around the block. The hotel is tucked in a small street with a big sign helping you find the place.
Stayed at B1. Room was clean and huge. I Liked the balcony. Staff were nice and friendly. Helped me get a cheap city tour. (Note: They offer cheaper tour packages compare to outside tour agencies) Place was accessible. Just 10 mins to Walking Street and 5 mins to Patong Beach. Overall experience was Superb. Will definitely book this hotel again. đ
Lovely little guest house tucked away in quite soi,lovely staff free coffee/tea wifi good free beach towel,the beach only 5-10 minute walk Bangla Road 10-15 walk,close to everything.
Thank you for a Great stary. Hotel is very clean as a 5* hotel were i work.thank you for your smile and help. The only little thing is lack of shelfs in wardrobe it hangers.
great, comfortble, tidy and very clean hotel with very friendly stuff. Beach and bangla street few min away. much better place than some of 4* hotels i've stayed in.
People working for hotel was really helpful, got great feedbacks for island tours. 10 minute walk from Paying beach, with lot of surrounding restaurant and markets. Good as a sleep hotel.
Versteckt in einer kleinen Gasse befindet sich das Hotel. Anfangs dachten wir, wo wir gelandet wÀren aufgrund dieser Gasse.
Das Hotel ist aber sehr schön eingerichtet und hat einen hervorragenden Service mit sehr netten zuvorkommenden Mitarbeitern. Probleme wurden sofort gelöst. Zu dem Preis kann man nicht mehr verlangen. Man hat ein gemĂŒtliches Bett und die Zimmer werden tĂ€glich mit Liebe aufgerĂ€umt.
Was mir auch aufgefallen ist, ist das es die erste ToilettenspĂŒlung in Thailand war, wo man keine Angst haben muss, dass es nicht durchgeht. Einzig allein unsere DuschtĂŒre lieĂ sich nicht ganz zu ziehen.