Check in was slow, the room wasnât ready when I got there even though it was already check in time. Then they gave me the wrong room, a double bed when I had reserved and paid for a king. They finally changed it after like an hour and a half and gave me the right room but there was loud music in the pool area at 2am that didnât let me sleep and despite calling the front desk numerous times they didnât know where the music was coming from. I was only there for one night and it was a terrible experience, I couldnât rest at all.
Hotel was very nice and clean. Staff were amazing and helpful. Veronica front desk manager I believe went out her way to help us rent a vehicle. We ate at the restaurant in the hotel, food was really good and prices were reasonable. Hotel is a little pricey but worth it.
The hotel is located in a convenient area.. The best thing is that this hotel is inside the mall and we thought it was a wonderful idea. The staff and the customer services include the services in general was amazing . Very friendly and nice all of then . We would definitely return to this hotel.