First, you do not check-in here. That is hidden in 'special instructions'. So when you get to the property, discover this fact, and walk back to the main hotel, it's more than frustrating.
Second, anybody can walk in and wander around the main hotel. The single desk person is often away from the, and even the desk is not clearly marked. I wandered around myself before somebody showed up to help me.
Third, you might not get the room, or even the location, that you reserved. Meanwhile, the cold staff have nothing else to say to you.
Avoid this property.