Process for getting a pool towel was inconvenient.
I asked if my room was closer to front door or back door so I could park my car closest to it, and was told front, but my room was the furthest room from the front.
After checking in, I walked all the way to my room, neither card key worked to open the door, so I had to walk all the way back with my bags for them to re-key it.
The rear door wasn't well lit, and it felt a little unsafe at night.