We didnât stay as it is not open and I informed Hotels.com of this on Saturday so why are you sending this survey, it is obvious you take no notice of the feedback
Great location even though itâs a bit hard to find the first time. Not the best drive entry. Enjoyed my stay there, will be back in 2 weeks upon my return tripđ
Tv remote hardly working, asked for help new batteries put in, still not working any better, only 1 channel. No plug in sink, no spare toilet paper. Nothing extra. Certainly would not recommend!
James did not inform me that declining the after hours fees would still incur my booking being charged. Poor communication and feel he took advantage of my kindness to allow him to stay in bed rather than coming to give us a key. He could have called us at 0745pm to ask what was going on instead of waiting for us to show up late to request more money.
Wouldnât recommend this poorly executed property. Also taking cash out of your account for a bond and taking 7-10 to return it is unacceptable, a credit card hold will be sufficient. Worst place in port Macquarie
The room was good and very clean. Fits up to 4 people. Kids loved the bunk beds. A few minutes drive to the shops and beach. Unfortunately, service was terrible. The landline number was disconnected and they didnt answer mobile or messages. We were charged $80 for a late check in fee even though it says we need to contact them to make an arrangement after 8 but of course they didnt answer or call back. When we showed them we had contacted them earlier in the day the man literally said 'i dont care'. This was after a very long drive.
It was a mixed experience and we had booked it despite average reviews because we needed a pet friendly option for our little Cavoodle.
The outside and pool areas were terrible, very messy and not like the photos. The room was large and mostly clean, the a/c good, sheets clean and we had a decent nights sleep. We werenât happy about being charged an additional $40 for a later check in, apparently for them sending us a door pad code via sms.
Room and bed was comfortable
Bathroom had jus been done up and was nice.
Blinds didnât shut the light out. Bright lights while trying to sleep.
Curtains had rips in them
Room was old and showing its age.
Very Basic but clean facilities.
However on arrival the manager was quite rude and grumpy and our room was not ready, and had to wait another 30 minutes. I know it doesnât sound like much, but when you have just driven 6 hours you just want to unpack and get to your room.
This property was very awkward to access as it was on the very busy Oxley Highway.
It was supposed to be a delux room but it lacked facilities. The best thing was that it was pet friendly.