2/10 – Matig
17 mei 2018
bad service, no cleaning
We have stayed in this Hotel, the room old especially the Bathroom.
The hotel staff did not clean our room for 4 days. We made a complain and the answer was that the will do there ultimate best to solve it for the next day. The next day the same situation, Bath ropes and toilet paper were put in front of the hotel room door. So the next day I made a complain again.
The answer from the hotel owner (She) at the reception desk was. very loud and angry : " yes I know but I am not going to say anything about this ,because the girl who needed to clean the room speaks another language and I do not understand here so that s it!!"
Needless to say that with this answer from her, the hotel owner I was speak less.
It is to bad that she the react like this, because the location and restaurant are fine. But with this attitude you can not run a business.
Dennis
Dennis, gezinsreis van 6 nachten
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