I've just checked in about 20 minutes. I wanted to take a bath after a long hot day. I turned on bathroom faucet and out burst the dirtiest brown water. I thought to give it time maybe it will clear up. After a few minutes there was no change. I took out my phone and started recording. I then walked to the office to tell them the problem and the clerk with a defensive attitude said give it time. I recorded the conversation along with recording of this awful bad smells room . How can Expedia associate themselves with this business that just dont care about health standards and worse customer service. I want my full refund plus an apology for this kind of service.
Itâs one thing to pay for your entire stay when booked on line but then to have to pay another fee, cash when you arrive on top of that.
Plus they are all rude in that office.
Probably wonât stay again.
Getting ahold of the staff the front office and getting any kind of help with a bad video controller was okay and kind of tough. When it came time for help check out could not absolutely reach anybody in the office under any circumstances and had to leave without any documentation of the visit. Very unsatisfactory.
I hardly ever leave reviews but this hotel is horrible, found used condoms wraps and Vaseline on the floor while looking for a plug. I paid for a two bedroom suite and got 1 bedroom and a bed on the entrance which was the âsecond bedroomâ and doors that didnât close in the one bedroom and bathroom.