When we got to the apartment, the place was very dirty. Later, we found out that one of the beds was completely broken with a huge hole in the mattress, making it impossible to sleep in the bed. We contacted the owners several times, who reassured us that they would fix the problem. However, the problem was not fixed. Terrible service.
The directions for check-in, especially when arriving late at night are completely muddy and unclear. There is no one to call or check in with I left repeated messages and nobody ever got back to me the entire length of my stay.
It was a completely different room compared with what I booked; instead of reservation for 2 people we were given a single room with single bed and all amenities just for 1 person. Also the hotel does not have basic things such as the hairdryer what is listed as amenity that they should have. In addition, itâs a kitchen there but they donât even have any coffee filters, salt/pepper etc, thus one needs to buy all if kitchen is used or even for just making coffee. Also the sound from the corridor was loud, thus it was not possible to fall asleep without earplugs. The staff was helpful and at least we got an extra towel, but definitely not returning there in the future.
Excellent place. It was spacious. It was clean. it was safe. There was a small issue about getting only one towel and one pillow for 2 people... And they couldn't help me get any more after I contacted them. that was a bit disappointing but we made it work somehow. I also contacted them 2 other times about luggage storage and sauna hours and they answered me right away on the chat...So communication was excellent and informative